Support
Updated September 16, 2026
One New Thing is a daily-learning app and journal. Each day it offers a few things worth reading or watching, you choose one, and then you write down what you made of it. Over a year those entries become a record of what you actually learned.
Getting help
Write to hello@onenewthing.app and a person reads it. We usually reply within a few days.
Tell us what you were doing when the problem happened, what you expected, and whether you were on the iOS app or the website. If something looks wrong, a screenshot saves us both a round of questions.
How the daily piece works
Each day the app lays out three options, drawn from a hand-curated catalog and shaped by the topics you kept and the ones you set aside. You choose one. The other two are not saved for later, and a new set arrives the next day.
If the link does not open, or the page is not what it said it was, use the “link didn’t work” control on the piece itself. That returns you to your options for the day and keeps that link from coming back to you.
What happens to a reflection
Your reflection is saved to your Journal, where you can search it, filter it, and read it again later. You can edit an entry after the fact, and earlier versions are kept, so the record of how your thinking moved is not overwritten.
A reflection can be as short as you like, even one line, but it can’t be blank: an empty entry won’t save. Pasting into the editor is turned off. That is the point of the app rather than a bug: an entry you pasted would tell you nothing when you read it back in December.
Reflections are private to your account. Nothing you write is shown to anyone else unless you share it yourself through the social features.
Deleting your account
Open Profile and choose “Delete account” at the bottom of the page. You will be asked to confirm once.
Deletion is immediate and permanent. It removes your account and everything attached to it: your reflections and their edit history, your reading record, ratings and streaks, your saved rabbit holes, your preferences, your recaps, and your friendships along with anything you posted in discussions. We cannot restore an account after it is deleted, so copy out anything you want to keep before you confirm.
If you would rather we did it for you, email hello@onenewthing.app from the address on your account.
Your data
What we collect, who we share it with, how long we keep it, and the rights you have are all set out in the privacy policy. If a question about your data is not answered there, write to us.
Credits
The pictures on the Ex Libris cards come from the tarot deck Pamela Colman Smith drew in 1909, now in the public domain.
The black hole footage in the welcome film is from NASA’s Goddard Space Flight Center (J. Schnittman and B. Powell).